Your house or apartment will be completely furnished and equipped with blankets, pillows, dishes, glassware, utensils, pots, pans, small appliances, etc. At many properties, sheets and towels are included. If they are not included, you can arrange to rent them at a supplementary charge.

Probably not. French towels are usually not as large or as thick as ours and may seem flimsy to you. The French also don’t use as many towels as Americans do and find it quite normal to have just a couple of what we would consider smaller towels. Feel free to ask for more towels, which will be provided at an additional charge. Or you may want to bring along a bath towel and wash cloth from home.

Telephone charges vary according to the type of service available. Properties on restricted telephone service allow incoming and local outgoing calls only. At houses with restricted service, there is no additional charge. Houses with unrestricted service provide the convenience of full service including use of your telephone credit card. However, there may be additional charges: a fee for unrestricted service and/or charges for calls. In France, you pay for all calls, including local ones.

To bypass the property’s telephone service, consider renting a cell phone during your trip (click here). Or you can purchase a ticket de téléphone, a prepaid calling card you can use at any phone – public or private. It can be used at the property with both types of service, restricted or unrestricted. At public telephones, for non-credit card calls, you can use a ticket de téléphone or a télécarte. These are available at airports, train stations, tabacs and other small stores and ranging in cost from 7-50€.

If there are problems with the house upon your arrival or during your stay, be sure to speak up. Call the owner/keyholder or local representative and tell them what’s wrong. Usually, problems can be remedied easily and will make your stay that much more enjoyable. We regret that complaints cannot be reviewed after your return if the keyholder/local representative has not been notified and allowed to resolve the problem while you are in residence.

If the problem is not resolved by the owner/keyholder or local representative, you can contact At Home in France in the US. Be aware that there is a 9-hour time difference between France and the west coast. We will respond as quickly as possible.

The property is cleaned before you arrive and again when you leave. At departure, you are responsible for leaving it in an orderly fashion. Dishes should be washed and put away and all trash and bottles removed and deposited in the designated receptacles. If more than average cleaning is required to prepare for the next renter, charges for extra cleaning will be deducted from your security deposit.

More and more properties have high-speed internet access, either Wi Fi or DSL. Most Paris apartments are equipped with high-speed access. Internet access is usually available at superior and luxury properties in the provinces as well. Review the property description to confirm if high-speed access is available at your preferred property. Or contact us for specific details.
Most laptop computers automatically adapt to French 240V current, but check with your computer manufacturer. You will also need an electric outlet adapter, and a surge protector is recommended.
Please note: due to variables beyond our control, At Home in France cannot guarantee that internet connections will function with your computer.